We want you to love your Aromala ritual. If something isn't right, we offer a straightforward 7-day return policy.
Eligibility: you have 7 days from the date of delivery to request a return, opened or unopened, no questions asked. To start a return, email us at care@aromala.com with your order number.
How it works: once your return is approved, we'll send you a prepaid shipping label and instructions on how to send your package back to us. Items sent back without first requesting a return will not be accepted.
Damages and issues: please inspect your order upon delivery and contact us immediately at care@aromala.com if an item arrives defective, damaged, or incorrect, so we can make it right.
Non-returnable items: for hygiene reasons, opened personal care products beyond the 7-day window, gift cards, and sale items cannot be returned.
Refunds: once we've received and inspected your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 7 to 10 business days. Please allow additional time for your bank or card provider to post the refund.
Questions? Write to us at care@aromala.com. A person replies within two working days.